Digitalization is currently reshaping industries and organizations and work as we know it. So far, this development has been most salient in industries like retail, entertainment, and finance. Today, however, also knowledge-intensive professional service firms offering expert advice are being affected by digitalization and its potential threat of disruption. As more and more of expert tasks that were previously reserved for human experts can be automated or performed by robots or artificial intelligence, these firms need to rethink both their knowledge-base and the role for their human experts. The project explores how incumbent professional service firms as well as tech-based professional service firms strategize to adopt digitalization and avoid disruption. Thus, it examines incumbents within auditing, consulting, and law, and tech-firms within fin-tech, reg-tech, legal-tech, etc.
Read more about this project here.