Frequently asked questions
Application process:
How do I apply?
Who can apply?
I have applied for accommodation. When will I receive an offer?
How do I accept or decline an offer?
Contract:
Can I cancel the lease agreement?
Can I extend the lease agreement?
Rent and payments:
How do I pay rent?
What is included in the rent?
Can I get my administrative fee back?
Facilities:
How do I report a problem in my accommodation?
Can I bring my own furniture/electrical appliances?
Are pets allowed in the accommodation?
Arrival and departure:
When and where can I pick up my keys?
What do I need to think about before my departure?